These terms apply to GoSolar Inc.’s Solar Care Plan service agreement. By subscribing, you agree to the following.
The Solar Care Plan offers two billing options: a 12-month service agreement paid in monthly installments, or annual prepayment at a discounted rate. The initial service year begins when you enroll, and each later service year begins on the anniversary of your enrollment. Monthly plans automatically continue month-to-month after the initial 12-month term unless you cancel. Annual prepaid plans renew annually unless you cancel. Each service year includes one annual on-site service visit.
Your plan includes one annual on-site visit covering panel cleaning, a critter guard inspection, and a visual system check, along with priority scheduling for any additional service needs. If you provide us access to your system’s monitoring portal, we’ll also include year-round remote production monitoring, helping us catch issues like inverter faults or production drops early.
Pricing is based on your system’s size and complexity, including panel count, number of arrays, and roof characteristics. Systems that qualify for our standard $29/month plan are confirmed at signup based on the information you provide. If your system’s actual size or complexity differs from what was reported, we will let you know and may adjust your plan tier going forward. Any such adjustment applies to future billing only, never retroactively.
The Solar Care Plan covers routine cleaning, inspection, and monitoring only. If we identify an issue during your visit or, where we have portal access, through remote monitoring, such as roof damage, wiring issues, or hardware problems, we will document it and provide a separate quote. Repair work is not included in your subscription price and requires your separate approval before any work begins.
As an active Solar Care Plan member, you’re eligible for discounts on repair work and new projects (such as EV charger installs, battery storage, and panel upgrades). Discount eligibility requires an active subscription at the time the work is performed and quoted. Specific discount terms are applied to your project quote at the time of service.
You may cancel at any time by contacting GoSolar at info@gosolarteam.com or (847) 881-3919. Please include the account holder’s name and service address. We will confirm the cancellation in writing.
If you cancel before the annual on-site service visit for the current service year has been completed, GoSolar will stop future billing. Monthly plan payments are earned as monthly monitoring, support, and plan access are provided, and completed months are non-refundable. Any payment collected for a future month that has not yet begun will be refunded. For annual-prepaid plans, GoSolar will refund the unused portion of the annual prepayment, calculated by the number of full months remaining in the service year. No early-termination balance will be due before the annual visit.
If you cancel after the annual on-site service visit for the current service year has been completed, the remaining unpaid monthly installments for that service year become due. GoSolar will send a final invoice identifying the remaining balance and payment instructions. The final invoice is payable within 30 days. Annual prepaid plans have no remaining installment balance after the annual payment has been made; no pro-rated refund is provided after the annual service visit is completed.
If you have any questions about your Solar Care Plan, contact us at info@gosolarteam.com or (847) 881-3919.